Refund & Cancellation Policy

Effective: March 1, 2026 · Last updated: March 2, 2026

We want you to be fully satisfied with PRYSM. This policy explains how cancellations and refunds work. It also forms Section 5 of our Terms of Service.

Monthly plans

You may cancel at any time. Your subscription remains active until the end of the current billing period, after which no further charges will apply. No partial refunds are issued for monthly plans.

Annual plans

If you cancel within 30 days of your initial purchase or annual renewal, you are entitled to a full refund. After 30 days, a pro-rata refund will be issued for the remaining unused months.

Free trial

If you cancel during the 14-day free trial period, you will not be charged.

How to request a refund

Email billing@prysm1.com with your account email and reason for cancellation. Refunds are processed within 5-10 business days to the original payment method. Payments and refunds are handled by Paddle, our Merchant of Record.

Promotional or discounted plans

Refunds for annual plans purchased with a promotional discount are calculated based on the discounted price paid.

Enterprise contracts

Custom refund terms as specified in your enterprise agreement.

Right of Withdrawal (EU/EEA/UK)

Consumers located in the EU, EEA, or UK have the right to withdraw from a purchase within 14 calendar days of the transaction date, without providing any reason, in accordance with the Consumer Rights Directive 2011/83/EU. To exercise this right, send a clear written statement to billing@prysm1.com before the 14-day period expires. Upon valid withdrawal, we will reimburse all payments received within 14 days using the same payment method. If you explicitly consented to begin using the service during the withdrawal period and have used the service, we may deduct an amount proportional to the services already provided. This right of withdrawal does not affect your statutory rights under applicable local consumer protection laws.